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HealthLink is committed to answering your questions as efficiently and accurately as possible. The following guidelines will help you receive the best possible service.

For general information about HealthLink:
HealthLink Customer Call Center
Hours: 8:00 a.m. to 5:00 p.m. CST
Open business days.
Toll-free 800-624-2356
Recorded messages after 5:00 p.m. CST
 
To verify benefit coverage for health services or patient eligibility:
Please contact the health plan benefit administrator listed on the enrollee ID card.
 
For specialist referral authorization, certification of hospitalizations and outpatient procedures:
HealthLink Medical Management
Hours: 8:00 a.m. to 5:00 p.m. CST
Open business days.
Toll-free 1-877-284-0102 option #2
Recorded messages after 5:00 p.m. CST
FAX: 1-800-510-2162
 
For physician information about programs, contracts, administrative services and credentialing:
HealthLink Network Services
Hours: 8:00 a.m. to 5:00 p.m. CST
Open business days.
Toll-free 800-624-2356
Recorded messages after 5:00 p.m. CST
 
To obtain sales and/or marketing information about HealthLink network programs and services:
HealthLink Sales
Hours: 8:00 a.m. to 5:00 p.m. CST
Open business days.
Toll-free 1-800-235-0306
Recorded messages after 5:00 p.m. CST