HealthLink builds regional provider networks and makes them available by contract to a variety of payors of health benefits, including insurers, third party administrators, union trust funds and employers. HealthLink serves more than one million medical and two million Workers’ Compensation enrollees in its growing service area.
HealthLink was incorporated in January 1985 by a consortium of St. Louis metropolitan hospitals, and joined the WellPoint family of companies in 2002. HealthLink’s affiliation with WellPoint has resulted in valuable synergies for contracted clients. Through WellPoint, HealthLink offers one of the industry’s most comprehensive portfolios of wellness and cost management programs and administrative services, as well as consultative resources to help health plan administrators, consultants and purchasers manage health care benefit costs.
Network Strength
HealthLink delivers broad regional access to contracted providers who have agreed to accept
competitively discounted payments for health services. HealthLink service areas include:
Arkansas, Illinois, Missouri and Texas; Mid-Atlantic service areas of Maryland, Virginia
and Washington DC; and expansion markets of Ohio and Kentucky. Network development
efforts are underway in Indiana and Wisconsin. HealthLink also provides a national
network solution for clients with enrollees who reside or travel outside the service
area.
Competitively Discounted Payments
Our disciplined approach to fixed payment methodologies, precise modeling/forecasting of
rate changes and actuarial calculations allows us to establish aggressive pricing targets
by market and product.
Plan Performance Management
Our sophisticated rate modeling techniques analyze and evaluate how current market trends,
enrollee demographics and client objectives affect plan design. We make this information
available to you so that you may evaluate your health benefit program and have the
ability to recognize the cost/benefit value of changing or adding programs and services
when the time is right.
Stability
Our provider retention rate of 98% reflects the high levels of satisfaction that have become
a HealthLink standard.
Flexible Plan Options
HealthLink core programs, HealthLink PPO and HealthLink Open Access (OA), can be integrated
into company benefit plans to support any plan design. Clients may purchase the basic
PPO and OA program package, add components on a menu basis, or purchase a comprehensive
PPO or OA package of programs and specialty components. HealthLink has the flexibility
to work with a wide range of plan administrators. Employers may choose the plan administrator
along with the HealthLink network.
Specialty Programs
HealthLink’s Workers’ Compensation network, CompManagement, helps employers control medical
and related costs associated with work-related illness and injury. Through our affiliation
with WellPoint, HealthLink offers a broad portfolio of other specialty programs, including:
Reinsurance; Life and AD&D; Dental; Vision; and Employee Assistance Program.
Cost Management
HealthLink’s Health Care Management Program is an extensive suite of health promotion and
wellness information, case management and care coordination services to help physicians
help their patients achieve optimal health outcomes. The program includes three levels
of services: HealthLink Signature; HealthLink Wellness Plus; and HealthLink Personal Care
Resources.
Administrative Accountability
Accurate, efficient service and support are the foundation of all HealthLink network programs.
We deliver results.
Administrative Services
HealthLink is committed to supporting your health plan’s benefit administration through
maximum use of technology throughout our organization. We offer fast, efficient electronic
claim repricing, eligibility management, a state-of-the-art customer service response system,
a provider portal and a fully interactive website, www.healthlink.com.
Account Management Services
HealthLink account managers serve as liaison between HealthLink and contracted clients.
They are responsible for the timely resolution of day-to-day service issues. Account
managers also make on-site service visits and compile/present management reports.
Management Reporting Timely reporting tracks membership, health care services, claims accuracy, payments and utilization.
HealthLink®, Inc., is an Illinois corporation. HealthLink, Inc. is an organizer of independently contracted provider networks, which it makes available by contract to a variety of payors of health benefits, including insurers, third party administrators or employers. HealthLink has no control or right of control over the professional, medical judgment of contracted providers, and is not liable for any acts or failures to act, by contracted providers. HealthLink, Inc. is not an insurance company and has no liability for benefits under benefit plans offered or administered by payors. HealthLink® is a registered trademark of HealthLink, Inc. and a separately incorporated and capitalized subsidiary of WellPoint, Inc. Any reference in the material to other organizations or companies, including their Internet sites, is not an endorsement or warranty of the services, information or products provided by those organizations or companies. Discount offerings made available by third-party vendors.