HealthLink is committed to answering your questions as efficiently and accurately as possible. The following guidelines will help you receive the best possible service.
| For general information about HealthLink: | |
| HealthLink Customer Call Center Hours: 7:30 a.m. to 5:30 p.m. CST Open business days. |
Toll-free
800-624-2356 Recorded messages after 5:30 p.m. CST |
| To
verify benefit coverage for health services or patient eligibility: Please contact the health plan benefit administrator listed on the enrollee ID card. |
|
| For specialist referral authorization, certification of hospitalizations and outpatient procedures: | |
| HealthLink Medical Management
Hours: 8:00 a.m. to 5:00 p.m. CST Open business days. |
Toll-free 1-877-284-0102
option #1 Recorded messages after 5:00 p.m. CST FAX: 1-800-510-2162 |
| For physician information about programs, contracts, administrative services and credentialing: | |
| HealthLink Network Services
Hours: 8:00 a.m. to 5:00 p.m. CST Open business days. |
Toll-free
1-877-284-0101 ext 7074 Recorded messages after 5:00 p.m. CST |
| To obtain sales and/or marketing information about HealthLink network programs and services: | |
| HealthLink Sales Hours: 8:00 a.m. to 5:00 p.m. CST Open business days. |
Toll-free 1-800-235-0306 Recorded messages after 5:00 p.m. CST |
| Please visit our affiliated network: | |
| National Capital PPO - www.ncppo.com | |
HealthLink®, Inc., is an Illinois corporation. HealthLink, Inc. is an organizer of independently contracted provider networks, which it makes available by contract to a variety of payors of health benefits, including insurers, third party administrators or employers. HealthLink has no control or right of control over the professional, medical judgment of contracted providers, and is not liable for any acts or failures to act, by contracted providers. HealthLink, Inc. is not an insurance company and has no liability for benefits under benefit plans offered or administered by payors. HealthLink® is a registered trademark of HealthLink, Inc. and a separately incorporated and capitalized subsidiary of WellPoint, Inc. Any reference in the material to other organizations or companies, including their Internet sites, is not an endorsement or warranty of the services, information or products provided by those organizations or companies. Discount offerings made available by third-party vendors.