HealthLink offers broad network access, an extensive portfolio of programs and services and all the "extras" that make it a great choice for employers, physicians, brokers, carriers and TPAs.
HealthLink's
goal is to provide the best possible service to our contracted
physicians. The IVR system allows convenient access to patient
claim information in a secure environment - everyday
from 5:00 a.m. to 12:00 a.m.
The IVR system is now able
to accept Privacy ID Numbers. Below is the IVR Privacy ID
Tutorial providing you with detailed instructions on how
to enter Privacy ID Numbers with the IVR System.
The IVR system is your route to
patient claim information. The IVR system provides the following
information:
HEALTHLINK HMO CLASSIC AND POS
CLAIMS
Amount billed
Date of service
Date paid/processed/denied
Amount paid, if applicable
HEALTHLINK PPO, OPEN ACCESS AND
COMPMANAGEMENT CLAIMS
Amount billed
Date of service
Date processed by HealthLink
Amount allowed, if applicable
Name and phone number of Claims
Administrator
CONVENIENT, SECURE ACCESS TO INFORMATION!
The IVR system is a secure environment.
To protect the confidentiality of patient accounts, you and
your staff are required to enter your Federal Tax ID number
(TIN) and NPI or HealthLink provider number to use the IVR system.
HealthLink Interactive
Voice Response System (IVR) Desk Reference
CALL
314-989-6675
or 1-877-660-2472
(toll-free)
Enter
your 9-digit tax identification number.
Enter your NPI or unique 6-digit HealthLink
provider number.
Enter subscriber's Privacy
ID or Social Security number.
Select patient from list.
Enter mm/dd/yy for date of
service.
(Must be within the last 9 months.)
Follow voice prompts to continue
accessing this system.
TO
SELECT
ANOTHER
SUBSCRIBER
Enter
4.
Enter subscriber's Privacy
ID or Social Security number.
Select patient from list.
Enter mm/dd/yy for date of
service.
(Must be within the last 9 months.)
Follow voice prompts to continue
accessing this system.
TO
SELECT
ANOTHER TAX
IDENTIFICATION
NUMBER
Enter 5.
Enter the 9-digit tax identification
number.
Enter your NPI or unique 6-digit HealthLink
provider number.
Enter subscriber's Privacy
ID or Social Security number.
Select patient from list.
Enter mm/dd/yy for date of
service.
(Must be within the last 9 months.)
Follow voice prompts to continue
accessing this system.
CALL
314-989-6675
or 1-877-660-2472
(toll-free)
Enter 6.
Enter your NPI or unique 6-digit HealthLink
provider number.
Enter subscriber's Privacy
ID or Social Security number.
Select patient from list.
Enter mm/dd/yy for date of
service.
(Must be within the last 9 months.)
Follow voice prompts to continue
accessing this system.
General
Information:
Call HealthLink Customer Service toll-free at 1-800-624-2356.
Technical Difficulties: Call the HealthLink
Information Technologies Help Desk at 314-989-6123 (St. Louis
area) or 877-284-0101, ext. 6123 (toll-free).
Download Adobe Acrobat Reader to view the various portable document format (PDF) documents available throughout the HealthLink web site.
