Published monthly,
eHouseCall
features health and wellness topics for the whole family along with advice from HealthLink’s Chief Medical Officer, Robert Sorrenti, MD.
HealthLink is committed to answering
your questions as efficiently and accurately as possible. The following guidelines will help you receive the best possible service.
For general information about HealthLink:
HealthLink Customer Call Center
Hours: 7:30 a.m. to 5:30 p.m. CST
Open business days.
Toll-free
800-624-2356
Recorded messages after 5:30 p.m. CST
To
verify benefit coverage for health services or patient eligibility:
Please contact the health plan benefit administrator listed on the
enrollee ID card.
For specialist referral
authorization, certification of hospitalizations and outpatient procedures:
HealthLink Medical Management
Hours: 8:00 a.m. to 5:00 p.m. CST
Open business days.
Toll-free 1-877-284-0102
option #1
Recorded messages after 5:00 p.m. CST
FAX: 1-800-510-2162
For physician information
about programs, contracts, administrative services and credentialing:
HealthLink Network Services
Hours: 8:00 a.m. to 5:00 p.m. CST
Open business days.
Toll-free
1-877-284-0101 ext 7074
Recorded messages after 5:00 p.m. CST
To obtain
sales and/or marketing information about HealthLink network programs
and services:
HealthLink Sales
Hours: 8:00 a.m. to 5:00 p.m. CST
Open business days.
Toll-free 1-800-235-0306
Recorded messages after 5:00 p.m. CST